Refunds

Refund, Return & Replacement Policy

Effective Date: July 3, 2026

At HydraBeast Bottle, customer satisfaction is our priority. We strive to deliver high-quality smart water bottles and accessories that meet your expectations. If you are not completely satisfied with your purchase, this Refund, Return & Replacement Policy explains the conditions under which you may request a return, replacement, refund, or order cancellation.

By placing an order on our website, you acknowledge that you have read and agreed to this policy.

1. Return Eligibility

We offer a 7-day return window from the date your order is marked as delivered.

To be eligible for a return:

  • The return request must be submitted within 7 calendar days of delivery.
  • The product must be unused and in its original condition.
  • The product must be returned with all original accessories, manuals, tags, stickers, cables (if applicable), and original packaging.
  • The item must not show signs of misuse, accidental damage, modification, or unauthorized repair.
  • A valid order confirmation, invoice, or proof of purchase must be provided.

Products that do not meet these conditions may not qualify for a refund or replacement.

2. Products Eligible for Return

Returns may be accepted if:

  • You received a defective product.
  • You received a damaged product.
  • You received the wrong product.
  • The product has a manufacturing defect covered under this policy.
  • The delivered item is significantly different from what was ordered.

All returned products are subject to inspection by our quality assurance team before approval.

3. Non-Returnable Items

For hygiene, safety, and quality reasons, the following items are not eligible for return:

  • Products that have been used.
  • Products damaged due to misuse, negligence, or improper handling.
  • Products returned without the original packaging or accessories.
  • Products with missing components.
  • Products damaged after delivery due to customer actions.
  • Gift cards.
  • Downloadable or digital products.
  • Customized or personalized products (if offered in the future).

HydraBeast Bottle reserves the right to reject any return that does not comply with this policy.

4. Reporting Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

Your request should include:

  • Order Number
  • Product Name
  • Description of the issue
  • Clear photographs of the product
  • Photographs of the packaging
  • An unboxing video (recommended, if available)

Failure to report the issue within 48 hours may affect your eligibility for a return or replacement.

5. Replacement Policy

If your return request is approved, you may choose to receive a replacement instead of a refund, subject to product availability.

Replacement requests are available for:

  • Manufacturing defects
  • Wrong product received
  • Damaged product received
  • Products covered under the applicable warranty

If the requested replacement product is unavailable, you may choose either:

  • A full refund, or
  • Store credit (where applicable).

6. Refund Policy

If your refund request is approved, the refund will be processed using one of the following methods:

  • Refund to the original payment method.
  • Store credit, if selected by the customer.

Refunds are generally processed within 5–7 business days after the returned product has been received, inspected, and approved.

Please note that the time taken for the refunded amount to appear in your account may vary depending on your bank or payment service provider.

7. Late or Missing Refunds

If you have not received your refund after the stated processing period, please:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing times may vary.
  4. If the issue persists, contact our customer support team.

8. Return Shipping

When HydraBeast Bottle Pays

We will bear the return shipping cost if:

  • You received the wrong item.
  • The product arrived damaged.
  • The product has a verified manufacturing defect.
  • We shipped an incorrect order.

In such cases, we may arrange a pickup or reimburse the reasonable return shipping charges after verification.

When the Customer Pays

The customer is responsible for return shipping costs if:

  • The return is due to a change of mind.
  • The customer ordered the wrong product.
  • The customer no longer requires the item.
  • The product is returned for reasons unrelated to product quality or our error.

Shipping charges paid during the original purchase are generally non-refundable unless required by applicable law.

9. Order Cancellation Policy

Customers may cancel an order only before it has been shipped.

Once the order has been dispatched, it cannot be cancelled and will instead be governed by this Refund & Return Policy.

If an eligible cancellation request is approved before shipment, the full payment will be refunded to the original payment method or as store credit, according to the customer’s preference.

10. Product Inspection

All returned products undergo a quality inspection.

During inspection, we verify:

  • Product condition.
  • Physical damage.
  • Missing accessories.
  • Signs of use.
  • Packaging condition.
  • Serial numbers (where applicable).

Approval of refunds or replacements is subject to the inspection results.

11. Six-Month Limited Warranty

HydraBeast Bottle provides a 6-month limited warranty against manufacturing defects from the date of delivery.

The warranty covers defects arising from normal use under recommended operating conditions.

The warranty does not cover:

  • Physical damage caused by accidents or drops.
  • Water damage resulting from improper use (where not covered by product specifications).
  • Damage caused by misuse, abuse, or negligence.
  • Unauthorized repairs or modifications.
  • Normal wear and tear.
  • Cosmetic scratches or dents that do not affect functionality.

Warranty claims may require proof of purchase and photographs of the product. Additional inspection may be requested before approval.

12. Abuse of Return Policy

To protect all customers, HydraBeast Bottle reserves the right to refuse returns or refunds if we determine that:

  • The return policy is being abused.
  • False or misleading information has been provided.
  • Products have been intentionally damaged.
  • Repeated fraudulent return requests have been made.

13. Force Majeure

HydraBeast Bottle shall not be held responsible for delays in processing returns, replacements, or refunds caused by events beyond our reasonable control, including natural disasters, strikes, pandemics, government restrictions, transportation disruptions, or technical failures.

14. Changes to This Policy

We reserve the right to modify or update this Refund, Return & Replacement Policy at any time without prior notice.

Any updates will become effective immediately upon publication on this page. Continued use of our website after such changes constitutes acceptance of the revised policy.

15. Contact Us

If you have any questions regarding returns, refunds, replacements, warranty claims, or order cancellations, please contact us:

HydraBeast Bottle

Email: hello@wiiarcmedia.in

Phone: +91-6203128907

Website: https://chishti-cohort-17.projectnest.store/

We aim to respond to all customer queries within 24–48 business hours.

16. Educational Disclaimer

This Refund, Return & Replacement Policy has been prepared for the HydraBeast Bottle educational e-commerce project. If the website is launched as a commercial business, this policy should be reviewed and updated periodically to ensure compliance with applicable laws, consumer protection regulations, and business practices in India.